Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice.The Discovery product gets a nice little mention, and there's a video showing the Orrick facilities and several of the people that I worked with there. Orrick's service team is a finalist for a prestigous industry award, and they give our product credit as one of the things (certainly not the only thing!) that got them there...
Tuesday, September 16, 2008
Service-now in the News Again...
This time it's a nice little piece about one of our customers: Orrick, an international law firm. Orrick's IT operations are located in Wheeling, West Virginia; I visited them a couple months ago to help them get our Discovery product (a piece of our overall product that I've been focused on) up and running. Here's the lead from the article:
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Congrats on your Service-Now making the news again... and I'm also here to say that I'm leaving. As a Jamul resident, I had hoped Jamulian's would participate more in your Blog. I'm not sure why they don't, but I have a pretty good idea. My Liberal rants probably scare them to death! It seems I've been nearly the only one posting responses to your work, and well, I guess it's time to go. I've enjoyed throwing my Liberal/Progressive two-cents in, but enough is enough. I'm sure you find that a relief...;-) Good luck to you, good luck to Jamulian's! I think we're going to need it now that things are starting to crumble. At least we're not in the city. I think it could get really ugly in the cities soon.
ReplyDeleteCheers from Lawson Valley!
So... As Nixon once said; You won't have me to kick around anymore...